Development and Tools
Thursday, 16. October 2014., 09:40
Hall 4 Small Club
We see a trend in the industry that customer experience is becoming more and more important to build brands and to raise loyalty.
CX is very complex as it happens anytime everywhere! There is also a big misconception among customers and executives about the impact and the readiness of their companies. This presentation gives an insight to the importance of CX and how it is perceived.