How it works Oracle Product Support? (view from the inside)
Track
Oracle's Licensing, Education & Support
Date and time
Friday, 17. October 2014., 09:40
Room
Hall 2 Castle
Duration
30'
After introductory lectures on the general principles of Oracle Support use for SW and HW we'll see what they look like and check actual cases of using these services in the field of Oracle Middleware.
We will show the best practices in the use of these services and how to use Oracle Support's set up as a positive standard for communication in a global environment. The process of opening SR, details about completing the SR template, diagnostic tools and procedures, creation of test case, communication to the development, monitoring SR, Escalation procedures and expectations, remote user access, 24x7 operation, communication rules, process of testing and verification of the proposed solutions are just some of the topics that will be specifically explained in this lecture.
Lecture details
About speaker
Dejan Savić, author
Dejan Savić is a Senior Manager, Customer Support, Middleware - Oracle Business Intelligence, Oracle Ireland.
Davor Radić, coauthor
Davor Radić graduated from Faculty of Electrical Engineering and Computing in 1992 and later completed a Postgraduate scientific studies in IT management at Faculty of Economics and Business.
HrOUG.hr
The conference is organized by the Croatian Association of Oracle users. More about the association can be found at Hroug.hr.
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